Shipping, Returns, Privacy

Nothing sits in a warehouse. When you order, the file goes to Printful, the garment is printed and checked, then shipped to the address you gave at checkout.

• Shipping cost is shown on the Stripe checkout page before you pay. It is Printful's carrier rate passed straight through — we do not mark it up.
• You get a tracking link by email when the package leaves the facility.
• Multi-item orders sometimes ship in more than one package (a hat and a tee can come from different facilities). Tracking covers each one.
• International shipping is not on yet. Sign up on the home page and you will hear when it is.

Because each piece is made to order, we cannot restock a returned shirt. So the policy is built around getting it right, not taking it back.

• Misprint, damage, or wrong item: email a photo within 30 days of delivery and we send a replacement at no cost. No need to ship the original back.
• Lost in transit: if tracking stalls for more than 10 business days, tell us and we reship.
• Wrong size ordered: we cannot exchange sizes on made-to-order goods. Check the size chart on each product before ordering; when in doubt, size up on tees and crewnecks — they are cut true to size, not slim.
• Changed your mind: orders can be cancelled only before printing starts, usually within a few hours of ordering. Email fast and we will try.

Refunds, where issued, go back to the card you paid with through Stripe and show up in 5–10 business days.

We collect the minimum needed to print and ship an order, and nothing for its own sake.

• Payment: handled entirely by Stripe. Your card number never touches our server. Stripe's own privacy policy governs that step.
• Order details: your name, shipping address, email, and what you bought are sent to Printful to make and ship the order, and kept in our order log so we can answer questions about it.
• Your cart is stored in your own browser (local storage), not on our server, until you check out.
• Email list: opt-in only. One email when something new ships. Unsubscribe with one click, every time.
• Tracking: no advertising pixels, no third-party analytics scripts on this site.
• Deleting your data: email us and we remove your order details from our log. Records held by Stripe and Printful for tax and fraud rules follow their retention periods.

Email hello@happyportland.com. Include the receipt email Stripe sent you so we can find the order. Replies within two business days — we are a small operation in Southeast Portland.

Happy Portland · Portland, OR · 45.5152° N / 122.6784° W